By purchasing or ordering products or services from FibromyWho?, you agree to be bound by the following terms and conditions. If you have any questions about any part of this agreement, please contact us at Fibromywho@gmail.com
“For more detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.”
Definitions
FibromyWho?, we, us, or our refers to the registered business FibromyWho?, operated in the UK.
You or your refers to the customer placing the order.
Goods means physical products purchased from our store.
Services means our digital services, including online courses, memberships, AI coach access, and downloadable resources.
Subscription Services means ongoing services billed regularly, such as community memberships or product subscriptions.
Non-subscription Services means one-off services.
Website means www.fibromywho.com or any subdomains or alternate URLs we may use.
1. Your Responsibilities
Provide accurate and complete contact and payment information.
Keep login details confidential and not share your account with others.
Notify us promptly of any changes to your personal information.
Be at least 18 years old if purchasing CBD or vape-related products.
By using this website, you confirm that you have answered the age verification barrier truthfully and are at least 18 years old.
Access to age-restricted products and content is conditional upon this verification.
This website is intended for use by individuals aged 18 or over. If you are under the age of 18, you must not access or use this website.
We reserve the right to:
Modify pricing, product ranges, and terms at any time.
Refuse or cancel any order or account at our discretion.
Withdraw or suspend products or services due to regulatory changes, supplier issues, or technical limitations.
2. Ordering Process
All orders are subject to acceptance and availability.
Orders placed through our website are considered offers to buy. A contract is only formed when:
We dispatch the goods, or
We begin providing the service, or
We take payment from your account — whichever happens first.
Automated order confirmations do not constitute acceptance.
We reserve the right to refuse or cancel any order prior to dispatch if there is a stock issue, payment problem, or breach of terms.
3. Prices and Payments
All prices are shown in GBP (£) and include VAT where applicable.
Payment must be made in full before goods are dispatched or services activated.
Payment methods are subject to validation and authorisation. We are not liable for any delays due to failed authorisation.
Risk in the goods passes to you upon delivery. Ownership passes only once payment is received in full.
4. Delivery
Orders are usually dispatched within 1–2 business days.
Estimated delivery is 3–5 working days for UK orders. However, delays may occur due to supplier processing, courier issues, or external factors.
Delivery times are estimates only and not guaranteed. Actual delivery may be affected by stock availability, courier delays, customs, or other events beyond our control.
We use third-party dropshipping partners. If an item is marked “delivered” by the courier but cannot be located, you must contact the courier directly for resolution.
Free standard delivery is offered on orders over £30. Shipping costs incurred from our dropshipping partners are absorbed by FibromyWho?.
We reserve the right to modify delivery terms or charges if supplier costs change.
We do not ship outside the UK at this time.
5. Returns and Refunds
Changed your mind? You may return unopened goods within 14 days of receipt. Items must be in original condition and packaging. Contact us for return authorisation before sending anything back.
Faulty or Damaged Items Report damage or faults within 3 working days of delivery, with photos. Items may need to be returned to our supplier for inspection.
Missing Items
Notify us of missing items within 3 working days. We’ll coordinate with our suppliers and couriers to investigate.
Refunds Approved refunds will be issued to your original payment method or as store credit, depending on the situation. Refunds may take up to 5 working days once processed.
Digital services (e.g., e-books, courses) are non-refundable once downloaded or accessed.
7. Personal Data
Your data is collected and used in accordance with our [Privacy Policy]. For more information visit our Privacy Policy Page.
We do not store payment details or share your information with third parties, except where necessary for order fulfillment or legal compliance.
8. Liability
We are not liable for indirect losses including business interruption, lost profits, or reputational harm.
We are not responsible for misuse of products, allergic reactions, or any reliance on content provided on our site, AI tools, or community posts.
Nothing in these terms limits your rights as a consumer under UK law or our liability for death or personal injury caused by our negligence.
The information provided on this website, including blog content, guides, and community discussions, is for educational and informational purposes only and is not intended as medical advice. Always consult with a qualified healthcare professional before beginning any new treatment, supplement, or wellness practice.
CBD products sold on FibromyWho? are not intended to diagnose, treat, cure, or prevent any disease. All our CBD products comply with UK regulations, including THC limits, and are marketed as food supplements only.
Do not exceed the recommended daily dose.
Not suitable for pregnant or breastfeeding women.
Keep out of reach of children.
You must be 18 or older to purchase CBD or vape products.
Consult your GP or specialist before using CBD, especially if you are on medication or have any medical conditions
Our supplements are marketed as nutritional support and not as cures for any medical condition, including fibromyalgia. All supplement claims are in line with EU/UK-approved health claims.
Results may vary between individuals.
Supplements should not replace a balanced diet and healthy lifestyle.
Always follow label instructions.
Consult a healthcare professional before use, particularly if you have any underlying conditions, are pregnant, or taking medication.
The FibromyWho? AI Coach is a support tool designed to provide general wellness advice, motivation, and symptom tracking guidance.
It does not provide medical diagnoses or treatment plans.
All suggestions are based on generalised knowledge and are not tailored medical recommendations.
Users are encouraged to consult a qualified professional for medical decisions or mental health support.
Products such as massage tools, heating pads, fitness aids, or ergonomic accessories must be used as instructed.
Misuse may result in injury.
Always read and follow usage guides included with the product.
If unsure about the suitability of any product, consult a healthcare professional first.
FibromyWho? takes no responsibility for any adverse effects or losses incurred from the use of our products, services, or content.
We do our best to ensure accuracy and safety, but use of this site and its contents is at your own risk.
FibromyWho? is not liable for delays in delivery, customs issues, or usage of products outside of the UK.
9. Events Beyond Our Control
We are not responsible for delays or failures caused by events outside our control, such as strikes, supply chain disruption, internet outages, courier delays, or extreme weather.
10. Governing Law
These terms are governed by the laws of England and Wales. Disputes will be subject to the jurisdiction of the UK courts.
11. Amendments
We may update these terms from time to time. Continued use of our site and services signifies acceptance of the latest version.
12. Complaints and Contact
For more detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.
To submit a complaint or send a legal notice, contact us at:
FibromyWho? c/o VLOT UK 85 Great Portland Street First Floor London, W1W 7LT United Kingdom
