Privacy Policy
Last Updated: 28 May 2025
FibromyWho? (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fibromywho.com, use our services, purchase our products, or interact with our digital community.
“For more detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.”
1.
Who We Are
FibromyWho? is a UK-registered business offering e-commerce products and digital services for individuals with fibromyalgia and chronic pain. Our services include product sales (e.g., CBD products, supplements, massage tools), digital downloads, online courses, AI coaching, and a paid membership community.
2.
What Information We Collect
We may collect and process the following types of personal data:
a.
Information You Provide Voluntarily
b.
Automatically Collected Information
c.
Payment Data
3.
Why We Collect Your Data
We collect your data for the following purposes:
4.
Lawful Basis for Processing (UK GDPR)
We rely on the following lawful bases:
5.
We never sell your data. We may share data with:
All third-party partners are GDPR-compliant and only process data to the extent necessary to provide services.
6.
Data Retention
We retain your personal data:
7.
Cookies and Tracking
We use cookies to improve your experience, analyze traffic, and personalize content. You can manage cookie preferences via your browser.
Cookies may include:
8.
Your Rights (Under UK GDPR)
You have the right to:
To exercise any rights, email us at fibromywho@gmail.com.
9.
How We Protect Your Data
10.
Children’s Privacy
We do not knowingly collect data from anyone under 18. You must be at least 18 to use our site or purchase CBD/vape products.
11.
Data Transfers Outside the UK
Some of our partners (e.g., hosting/email services) may store data in the EU or USA. We ensure all transfers comply with GDPR using standard contractual clauses or UK adequacy decisions.
12.
AI Coaching and Sensitive Data
Our AI Coach may process data you provide voluntarily. It does not store this information permanently, make medical diagnoses, or replace professional advice. Do not share sensitive personal data unless you are comfortable doing so.
13.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available at fibromywho.com/privacy-policy. We’ll notify you by email or banner if changes are significant.
“For more detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.”
14.
Contact Us
For any questions, complaints, or data requests, contact:
Email: fibromywho@gmail.com
Address: No Physical Address Yet
Supervisory Authority: If you’re not satisfied, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk