Contact Us
We’re here to help — whether you have a question or just need to talk to someone who gets it.
Please allow up to 24–48 hours for replies. We’re a small but passionate team (with fibromyalgia too!) and we appreciate your patience.
Prefer Email?
If You Need Or Have…
Support with Products or Website
Email: hello@fibromywho.com
General Question or Just Need to Talk
Email: fibromywho@gmail.com
FibromyWho?
c/o VLOT UK
85 Great Portland Street
First Floor
London, W1W 7LT
United Kingdom
All items purchased are covered under the Distance Selling Regulations, giving you up to 14 days from the date you receive your order to cancel and return unopened items. Before returning any item, please contact us at hello@fibromywho.com or via our contact form to receive return instructions and a reference number. Please note: opened CBD products, capsules, gummies, vapes, supplements, clearance items, and digital products are non-refundable for hygiene, compliance, or licensing reasons. Return shipping is your responsibility unless the item is faulty or damaged, in which case we will reimburse reasonable return postage costs once the fault has been confirmed. For more information, visit our Refund & Returns Page.
If an item is being returned because it is damaged, faulty, or the wrong item, please email hello@fibromywho.com within 3 working days of delivery. Include clear photos of the issue and confirm the damaged area in writing (e.g., a broken bottle). Once we and our suppliers confirm the fault, you must return the item in its original packaging. We will reimburse reasonable return postage costs for confirmed faults or damage. For more information, visit our Refund & Returns Page.
While we offer general guidance and wellness education, we do not provide medical advice. Always consult a qualified healthcare professional for specific health concerns. For more information, visit our Terms & Conditions Page.
Orders are typically dispatched within 1–2 business days and estimated delivery is around 3–5 working days. If there are any delays, we will notify you as soon as possible.
We accept all major credit/debit cards, PayPal, and other secure payment options via Stripe. We also accept Apple Pay, Google Pay and Amazon Pay.
After your order has been dispatched (usually within 1–2 business days), you will receive tracking details via email. You can also check your order status in your account.
Currently, we ship only within the UK.
Yes, all our CBD products are third-party lab-tested for purity, potency, and compliance with UK regulations. To see lab reports or certificates, visit our Certificates & Reports Page.