Free delivery over £30,estimated delivery 3-5 days, 14 day returns
Free delivery over £30, estimated delivery 3-5 days, 14-day returns

Returns & Refunds Policy

Changed Your Mind?

We understand that sometimes you change your mind. You may return unopened items within 14 days of receiving your order. To qualify for a return:

  1. Items must be unopened, unused, and in original packaging.
  2. Opened CBD products or any supplements cannot be returned for hygiene and compliance reasons.
  3. All authorised returns must be sent to the return address we provide, which may be our fulfilment partner’s facility.
  4. Contact us at hello@fibromywho.com before sending any return.
  5. We will provide instructions and a return reference.
  6. Return shipping is your responsibility unless the item is faulty or damaged.

Please note:

Clearance items and digital products are non-refundable.

Opened CBD products, capsules, gummies, vapes, and e-liquids cannot be returned for hygiene and compliance reasons.

Faulty or Damaged Items

If your order arrives damaged or is faulty:

  1. Refunds and replacements are subject to inspection and approval by our suppliers. We will coordinate with them to process any eligible returns.
  2. You will be reimbursed for reasonable return postage costs if the item is confirmed to be faulty.
  3. Email us at hello@fibromywho.com within 3 working days of delivery.
  4. Include clear photos and a written description of the issue.
  5. We’ll liaise with our suppliers to arrange either a replacement or refund.
Missing Items

If something is missing from your order:

  1. Check all packaging thoroughly (items may be hidden in padding).
  2. Contact us within 3 working days of receiving your parcel.
  3. We will open an investigation with our supplier and courier. Please allow up to 5 business days for resolution.
Electronics Warranty

All electronic items are covered under a 90-day warranty from the date of purchase, covering manufacturing defects and mechanical faults.
The warranty does not cover:

  1. Cosmetic damage
  2. Liquid damage
  3. Accidental damage or misuse

If the fault is confirmed within the warranty period, we’ll arrange a repair, replacement, or refund.
Warranty claims for electronics are handled with supplier approval and inspection.

Refunds

Refunds (if applicable) Will Be:

  1. Processed within up to 5 working days after we receive confirmation from the supplier that the returned item has been received and inspected.
  2. Timeframe begins only after supplier approval and may be delayed if the item is not returned promptly or does not meet our return conditions.
  3. Return shipping times and supplier inspection processes are outside our control and may affect the overall refund timeline.
  4. Usually processed to your original payment method.
  5. In some cases — especially for returns initiated after 14 days or via specific payment methods such as bank transfer — refunds may be issued as store credit or a gift voucher.
Important Notes
  1. Do not return items to us without contacting support first.
  2. Items remain your responsibility until received by the supplier. We recommend using a tracked delivery service.
  3. We are not liable for currency conversion fees for returns from outside the UK.
Contact Us

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For return authorisations or any questions:

Email: hello@fibromywho.com

You're not alone - Fibromywho? is here to support every step of your journey.